Refund policy

Return & Refund Policy

I take great pride in handcrafting every magnet with care and attention. Because my items are made-to-order and often personalized, I follow the guidelines below for returns and refunds.

Custom Orders (NON-REFUNDABLE)

Custom photo magnets and any personalized or made-to-order items cannot be returned or refunded. This includes:

  • Custom photo magnet sets
  • Magnets featuring personal photos, names, dates, or custom requests
  • Please double-check all spelling, photos, and order details before placing your order.
  • If your custom order arrives damaged, incorrect, or defective, please contact me within 7 days of delivery and include photos so I can make it right.

Non-Custom Items

Non-custom items (such as scripture magnets, pre-designed sets, or seasonal designs) may be eligible for return within 30 days of delivery if:

  • The item is unused
  • In its original packaging
  • In the same condition in which it was received
  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • To start a return, contact me at hello@getlifemagnets.com.

Return Address:

  • A return address will be provided once your return request is approved.
  • Please do not send items back without contacting me first.

Damaged, Incorrect, or Defective Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, email me within 7 days at hello@getlifemagnets.com with photos so I can assist you promptly.

  • I will replace or refund damaged/incorrect items at no cost to you.

Sale Items & Gift Cards

  • Sale and discounted items are non-refundable.
  • Gift cards are non-refundable.

Exchanges

I do not offer direct exchanges. If you need a different item, you may place a new order once your eligible return is processed.

Refunds

Once your return (if eligible) is received and inspected, I will notify you of approval or denial.

  • Approved refunds will be issued to your original payment method within 10 business days.
  • If more than 15 business days have passed since your refund was approved, please contact me at hello@getlifemagnets.com.

International Orders

At this time, Life Magnets does not offer international shipping.